We’re thrilled to announce that the Birdwingo team is joining forces with our long-time partner, Alpaca, and becoming part of the company!

To our retail customers:

Thank you for being with us on this journey.

As part of this strategic shift, Birdwingo will no longer offer investment services to our customers as of March 1, 2025, as we have informed you in previous communications and presented you with the available options.

• If you sold your securities and requested a withdrawal before February 28, your withdrawal has already been processed or is in progress. We expect most withdrawals to be completed by March 15, 2025. Update from March 6: most withdrawals have already been completed.
• If you instructed us to sell your securities and transfer the funds to your bank account before February 28, the sale and withdrawal are being processed, and we anticipate that most withdrawals will be completed by March 15.
• Migration to a new Alpaca account: if you requested a migration of your account to Alpaca, our partner is processing the migration, and once completed, you will see your securities and cash through the Alpaca interface.
• Transfer to another broker: if your new broker requested a transfer from our broker Alpaca using the standard ACAT method, your transfer is either in progress or has already been completed.
• If you have not selected any of the options above by February 28, your securities will be sold 31 days from now, and the funds will be paid out by our partner, Alpaca.

We have successfully negotiated an extension with our partner Alpaca for account transfers if you have not yet completed them and are interested in doing so. The new deadline for completing the transfer to another broker (not just requesting it) is April 1, 2025. The new deadline for requesting an account transfer to Alpaca is March 15, 2025.

If you added money while your account was being transferred to another broker at your request or during the migration of your Birdwingo account to Alpaca and it was not possible to deposit the funds, the deposit will be refunded to your bank account.

The application remains accessible with limited functionality until March 15: contact via in-app form, educational section, and documents. Other functionalities will not be available, and displayed data in the application may be incorrect due to ongoing account-related processes. After March 15, the application will no longer be accessible. You can still contact us via email at hello@birdwingo.com until March 31, 2025.

If you have any remaining securities, they will be sold 31 days from the date of this email. If you wish to sell them earlier, you must contact our partner Alpaca at support@alpaca.markets.

If you had a Birdwingo Premium account or a Premium Child/Teen account that expires after March 15, please send us your bank details by March 15 so that we can refund you for the unused period.

Standing orders and recurring payments: please cancel any recurring payments to Birdwingo. Payments received after February 28 will be automatically refunded to the account from which they were sent. If you made a payment from a bank that used a collection or correspondent account for the transfer, the payment will be returned there, as we do not have information about the original account from which the payment was sent. In such a case, we recommend contacting your bank.

Here you will find frequently asked questions and answers.. If you do not find the answer, you can contact us at hello@birdwingo.com. If we need additional information from you, we will reach out.

Thank you for your understanding, and we wish you all the best.
Birdwingo